Technology evolves so rapidly you can barely keep up. Imagine elderly people who have never even used a cellphone! For this sector of the population communication becomes more and more difficult.
As they grow older and start to experience numerous problems such as in hearing and sight new forms of communications just complicate things even more!
This is why in the UK there are campaigns to encourage younger people to visit elders and talk to them.
This can be a great plan after the pandemic is over!